Seller’s agent repeatedly crossed boundaries and then questioned my mental state??? Would you escalate or let it go?

TL;DR: The seller’s agent repeatedly bypassed our agent and behaved unprofessionally throughout the transaction. After closing, I sent a calm email asking that the sign be removed and future communication go through our agent; she responded by calling me angry and hostile and questioning my mental state. We were prompt, cooperative, and polite throughout. Would you escalate the thread to her supervising broker and leave a factual review, or document it and move on unless she contacts us again?

We recently closed on a home after a difficult and unusually contentious transaction. We had our own buyer’s agent, and the agent involved here represented the sellers, not us. The seller’s agent was also a personal friend of the sellers, which may be relevant context given how informal and personal some of the interactions became.

Throughout the process, the seller’s agent repeatedly contacted me directly instead of communicating through our agent, even though our agent was readily available. She would then tell our agent afterward that she had contacted me.

She was also repeatedly rude and dismissive toward our agent. According to our agent, she told her to “leave her alone” during the transaction. The whole dynamic was strange and unlike anything I expected from professionals handling a home sale.

Her statements to us were also confusing. At one point, despite representing the sellers, she told us that she was “working for us” and wanted us to get the house. She also claimed that she had withheld another offer from her own clients. I have absolutely no way to verify whether she actually did that. If true, it seems concerning; if untrue, it was still a bizarre thing to tell the buyers. Her position seemed to change depending on whom she was speaking with, and it became difficult to know what to believe.

For additional context, we responded promptly to every request, provided everything asked of us, and remained polite throughout the transaction. I understand that readers only have my version of events, but I’m not leaving out some major argument or personal attack from our side that would explain the response described below. We were focused on completing the purchase and intentionally avoided escalating the seller’s agent’s behavior while the transaction was pending.

After closing, the listing sign remained on the property. The seller’s agent called me directly again to discuss adding a “sold” sign and sending postcards advertising the sale. I told her multiple times that we wanted the sign removed because it interferes with the sightline when exiting the driveway.

Because the telephone conversation was awkward, I followed up with a factual email confirming that:

• We wanted the sign removed as soon as possible.
• Any marketing should not include our names, photographs, contact information, or other personal details.
• We would return the lockbox through our own agent.
• All future communication should go through our agent.
• The sign company could access the sign to remove it, but the seller’s agent should not otherwise enter the property.

The email contained no insults, threats, or personal comments.

Her response began, “Lighten up, guy. Life is good.” She said my “lengthy emails” had done nothing for me, characterized me as angry and hostile, and told me to reread my own email. She finished by saying she feared for my mental state when I face a more pressing issue in life than a sign.

To be fair, she also confirmed that she would submit the sign-removal request and said the company might take another day or two.

I’m not planning to respond. I forwarded the exchange to our agent and asked her to handle the remaining sign and lockbox arrangements. I’m now considering forwarding the complete thread to the seller’s agent’s supervising broker after everything is resolved and possibly leaving a factual review.

For buyers or agents who have dealt with something similar:

• Is this something you would bring to the supervising broker?
• Does the broader pattern make the final email more concerning, or should I treat it as a rude message and move on?
• Would you leave a factual review once the remaining loose ends are resolved?
• Or would you simply document everything and take no further action unless she contacts us again?

I’m not seeking legal advice. I’m mainly looking for perspective on whether this crosses a professional line and how others would handle it.

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source https://www.reddit.com/r/RealEstate/comments/1wwt8dd/sellers_agent_repeatedly_crossed_boundaries_and/