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Is two weeks without warm water considered to be a slum Lord?

This is my first tenant ever. I rented to someone and he pays 500 for my basement. Two weeks ago I stopped getting hot water. I told my tenant hey I called PSEG and they are coming to fix the issue. PSEG came by and fixed one part and then told me they need to fix one more part. I keep the guy up to date with what PSEG is telling me and forward the text messages I get from PSEG so he sees the communication I have with them. When they come I ask for his approval to go to the basement. PSEG says they are a but slow because of the holidays and I get it. I thank them for their time. Is this considered slum Lord status? I'd prefer not to have bad habits from the start.

PSEG is the utility company for the state of NJ btw

submitted by /u/The0Walrus
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source https://www.reddit.com/r/RealEstate/comments/rp1dtw/is_two_weeks_without_warm_water_considered_to_be/
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