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Owner with 80+ properties (~200 units total) drowning in admin

Looking for some advice on behalf of a client.

He's got 80+ small residential properties, all single-family or very small multifamily, under 200 units total. Each property has property management, and his CPA firm handles the accounting. Should be sorted, but in reality, he's getting buried in all the insane shit that falls between the cracks; insurance claims, vendor coordination, being the liaison between the PMCs and the CPA, general admin that nobody else owns.

His time is getting eaten alive, and he wants to add a layer between himself and his property management companies, someone who can own the day-to-day administrative and operational coordination so he can get back to the three other businesses he owns.

The obvious answer feels like an Asset Manager, but I'm not sure that's right for a few reasons:

  1. The portfolio isn't really growing; this isn't a "find the next deal" role

  2. A good Asset Manager wants to be underwriting deals and optimizing capital structure, not chasing insurance claims on a single-family or fourplex

  3. The comp probably doesn't support it, and retaining anyone strong in that role long-term seems really hard given how administrative and "unsexy" the work actually is.

Has anyone been hired for something like this before? I'm thinking the right profile is more of a "Portfolio Operations Manager" out of a PMC who wants to step into an owner-side role.

Curious if anyone has solved this problem and what the profile and role actually looked like.

Thanks in advance!

submitted by /u/AwesomeOrca
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source https://www.reddit.com/r/RealEstate/comments/1so7n2t/owner_with_80_properties_200_units_total_drowning/
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