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Expectations of a relocation realtor

We’re relocating 15 hours away for my husband’s new job and using a realtor through a relocation company, but I’m starting to feel like we’re doing all the work and I’m not sure if this is normal. She set us up to get MLS listings by email, but even after giving her our criteria multiple times, we keep getting homes that don’t match. We have a house-hunting trip in 2 weeks (the only time we can make it out there we have little kids and my husband is already traveling a lot for work), and we really wanted to narrow down neighborhoods ahead of time. We asked her for a list of areas that fit our needs so we could research online, but she hasn’t sent anything and won’t confirm her availability for our trip. Right now it feels like we’re blindly trying to research a huge area on our own and hope we can figure it out when we get there. Is it reasonable to expect a relocation realtor to help narrow neighborhoods and plan out a focused list of homes for our trip? Or is this just how it goes and we should be prepared to do most of the legwork ourselves (or maybe ask for a different realtor)?

submitted by /u/Stock_Day_5956
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source https://www.reddit.com/r/RealEstate/comments/1nlrg0x/expectations_of_a_relocation_realtor/
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