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Ghosted by Agent at the End?

Just like the title reads, we’ve been ghosted by our buying agent at the very end and I’m looking for advice here. We’ve been working with an agent in the area we’re moving to since March. She convinced us to put in an offer on a home that’s been on the market nearly a year considering we had a home sale contingency. Our offer was accepted and she was wonderful in the beginning of the process. She checked in almost daily, made sure things were being done in a timely manner, etc.

We ended up running into a situation in which the buyers of our current home also had a home of their own to sell. Seems to be more common now because many folks just don’t have the funds to buy a home without the proceeds from their own home sale. Our selling agent and the other agents down the chain have been wonderful with communication and ensuring the process is as smooth as possible, but our buying agent absolutely lost it over us not being able to find an offer on our home that wasn’t a home sale contingency.

We also ran into a minor issue with the home we are purchasing. VA appraiser required a small deck to be repainted prior to closing. Considering we didn’t ask our seller for any repairs during the inspection period AND agreed that we would come out of pocket for the radon mitigation system the home needs, they could pay the $400 for the deck to be painted. Buying agent agreed and we assumed the sellers were getting it all done based on communication with our agent. Our agent ended up ghosting us on May 9, and come to find out from her broker, our sellers did not agree to repair the deck after all. Now, we are supposed to close in a week and we had to find someone to paint this deck. Due to weather, the deck still has not been completed. Realtor is nowhere to be found. Her broker is pretty nice, but whenever I call, she talks over me and rushes me off the phone.

What can I do about this? We need to be able to close on this home. We are closing on our current home Wednesday morning. As a military family who buys and sells often, we’ve never dealt with anything like this before. I just need our realtor to help us finish out the deal, but her excuses range from being sick with “allergies” to being stressed out over minor issues. Advice is greatly appreciated.

Sorry this post is so long.

submitted by /u/amsmes
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source https://www.reddit.com/r/RealEstate/comments/1kvphur/ghosted_by_agent_at_the_end/
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