Do's and don'ts in a listing presentation.

I went on a listing appointment the other day and I invited a colleague with to be a fly on the wall. (I never got the opportunity to hear someone else's listing presentation.) We walk thru the house and I gave some staging and cosmetic repair suggestions. After words we spoke about it and both thought it went really well! (Short story)

The next morning I got an email from the seller who was upset. She said when I bought the house with you, your spouse was the listing agent and you never pointed any of these things out and were going to explore their options(new agent and legal)

I'm like, holy crap! I was working at the company I owned with my spouse and we had sold it.

Thoughts going thru my mind. Is my E and O gap insurance still valid? Does the company who bought our business still have the files?

Did I have my cloud back up at the time of this transaction?

I called my spouse and shared the email I had received, we both began working on the research to formulate the reply. He found some documents and the home inspection report along with the attorney review letter both of which addressed the issues. I also found a letter that offered a substantial repair credit(the buyers were very thorough) that addressed all home inspection deficiencies.

I formulated a response with in 3 hours and sent it. The seller never responded. Finally on day four I called to follow up and she picked up and said, "I was going to call you, thank you for sending over the information I am working on addressing the deficiencies that were in the letter." Also one of my neighbors made us a cash offer, we will let you know by Friday what we are going to do. Friday has come and gone with no reply. I want this listing. I will definitely follow up today.

Here is what I learned.

1. Always keep a cloud back up of all files. If you leave your brokerage and don't have a backup it could take forever to get the info you need.

2. Always put a subject in your emails

3. Always put things in writing. If you agree to something verbally make sure to recap the conversation in an email.

4. Never get emotional or defensive in email responses. It does not help the cause.

5. Make sure you have proper insurance. That includes health insurance!(Even though I probably don't need it in this case I'm glad I bought gap insurance).

submitted by /u/HeraldDesk
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source https://www.reddit.com/r/RealEstate/comments/vltqxr/dos_and_donts_in_a_listing_presentation/